Managed IT Services
1. What are managed IT services?
Managed IT services mean outsourcing your IT support, cybersecurity, monitoring, and maintenance to a dedicated provider. We proactively manage your systems to prevent downtime and security risks.
2. How much do managed IT services cost in South Africa?
Pricing depends on your number of users, devices, security needs, and infrastructure complexity. Most SMEs choose a fixed monthly per-user model for predictable costs.
3. What does a managed IT service provider do?
A managed IT provider handles helpdesk support, proactive monitoring, cybersecurity, backups, cloud services, Microsoft 365 administration, network management, and IT planning under an SLA.
4. Do SMEs need managed IT services?
Yes. SMEs are frequent targets for cyber threats and downtime. Managed IT gives you enterprise-level support and security without the cost of a full in-house team.
5. What is included in a managed IT services SLA?
Most SLAs include helpdesk support, 24/7 monitoring, patching, endpoint protection, backups, Microsoft 365 support, on-site assistance, and defined response times.
6. Can managed IT services reduce downtime?
Yes. Proactive monitoring catches issues early, and maintenance reduces outages caused by failures, security incidents, and performance problems.
7. What is the difference between break-fix IT support and managed IT services?
Break-fix support helps only after something breaks. Managed IT focuses on prevention, ongoing monitoring, and security to reduce downtime and risk.
8. Do you offer managed IT services in Johannesburg and Pretoria?
Yes. We support businesses across Johannesburg, Centurion, Pretoria, and Gauteng, with secure remote support available anywhere in South Africa.
9. Can you take over from our current IT provider?
Yes. We handle the full handover, including an IT audit, documentation, stabilisation, and secure migration to ensure a smooth transition.
10. How do I choose the right IT support company?
Choose a provider with proven response times, proactive monitoring, strong cybersecurity, Microsoft expertise, clear SLAs, and local support capacity.
