managed IT services & IT support FAQs
Managed IT Services
1. What are managed IT services?
Managed IT services mean outsourcing your IT support, cybersecurity, monitoring, and maintenance to a dedicated provider. We proactively manage your systems to prevent downtime and security risks.
2. How much do managed IT services cost in South Africa?
Pricing depends on your number of users, devices, security needs, and infrastructure complexity. Most SMEs choose a fixed monthly per-user model for predictable costs.
3. What does a managed IT service provider do?
A managed IT provider handles helpdesk support, proactive monitoring, cybersecurity, backups, cloud services, Microsoft 365 administration, network management, and IT planning under an SLA.
4. Do SMEs need managed IT services?
Yes. SMEs are frequent targets for cyber threats and downtime. Managed IT gives you enterprise-level support and security without the cost of a full in-house team.
5. What is included in a managed IT services SLA?
Most SLAs include helpdesk support, 24/7 monitoring, patching, endpoint protection, backups, Microsoft 365 support, on-site assistance, and defined response times.
6. Can managed IT services reduce downtime?
Yes. Proactive monitoring catches issues early, and maintenance reduces outages caused by failures, security incidents, and performance problems.
7. What is the difference between break-fix IT support and managed IT services?
Break-fix support helps only after something breaks. Managed IT focuses on prevention, ongoing monitoring, and security to reduce downtime and risk.
8. Do you offer managed IT services in Johannesburg and Pretoria?
Yes. We support businesses across Johannesburg, Centurion, Pretoria, and Gauteng, with secure remote support available anywhere in South Africa.
9. Can you take over from our current IT provider?
Yes. We handle the full handover, including an IT audit, documentation, stabilisation, and secure migration to ensure a smooth transition.
10. How do I choose the right IT support company?
Choose a provider with proven response times, proactive monitoring, strong cybersecurity, Microsoft expertise, clear SLAs, and local support capacity.
get your free IT assessment today
IT Support & Response
11. Do you offer 24/7 IT support?
Yes. We provide 24/7 monitoring and support for critical issues, with after-hours assistance to keep your business online.
12. Do you provide onsite IT support in Gauteng?
Yes. We offer on-site support in Johannesburg, Centurion, Pretoria, and surrounding areas, plus fast remote support.
13. What areas in South Africa do you service?
We support businesses throughout South Africa via remote support, with a strong on-site presence in Gauteng.
14. How quickly do you respond to IT issues?
Tickets are acknowledged immediately. Critical issues are prioritised and escalated based on agreed SLA response targets.
15. Do you offer remote IT support nationwide?
Yes. Remote support resolves most issues quickly and securely without needing a technician onsite.
16. What industries do you support?
We support SMEs across retail, professional services, finance, automotive, call centres, and multi-branch organisations.
17. Do you support multi-branch businesses and call centres?
Yes. We support multi-site environments that need stable connectivity, VOIP reliability, and high uptime operations.
Cybersecurity
18. How do you protect businesses from cyber attacks?
We use layered security: firewall management, endpoint protection, threat monitoring, email security, intrusion prevention, and patch management.
19. Do you offer ransomware protection?
Yes. We combine endpoint protection, threat detection, and secure backups designed to support fast recovery after an attack.
20. What cybersecurity solutions do SMEs need?
Most SMEs need endpoint security, a managed firewall, secure backups, email filtering, multi-factor authentication, and regular patching.
21. Do you provide firewall and endpoint protection?
Yes. We deploy and manage business-grade firewalls and endpoint security to protect your network, laptops, desktops, and servers.
22. Can you perform a cybersecurity audit?
Yes. We assess vulnerabilities, configuration gaps, and security risks, then provide clear actions to improve protection.
23. How can we improve our company’s IT security?
Start with an audit, enable MFA, secure endpoints, improve email security, ensure reliable backups, and monitor your network continuously.
Microsoft & Cloud Services
24. Do you support Microsoft 365 and Azure?
Yes. We manage Microsoft 365 and Azure, including Teams, SharePoint, Exchange Online, Copilot enablement, and licensing support.
25. Can you help with Microsoft 365 licensing?
Yes. We help you choose the right licences, manage subscriptions, and optimise costs so you pay only for what you need.
26. Do you offer cloud backup and disaster recovery?
Yes. We provide secure cloud backups and recovery planning to protect your data from deletion, failure, or cyber incidents.
27. What is disaster recovery planning?
Disaster recovery planning defines how your systems and data are restored after a major disruption, including recovery time targets and testing.
28. Can you migrate our business to the cloud?
Yes. We plan and execute cloud migrations for email, files, servers, and key applications with minimal downtime.
Networking & VOIP
29. Do you install and manage business WiFi and networking?
Yes. We design, install, and manage business WiFi, switching, routing, cabling, network optimisation, and fibre connectivity.
30. Do you provide VOIP phone systems for businesses?
Yes. We deploy and support VOIP systems for offices, call centres, and multi-branch environments to improve reliability and scalability.
Pricing & Contracts
31. Do you offer flexible IT support contracts?
Yes. We offer fully managed IT service agreements and tailored support packages to match your business requirements.
32. Can we get ad-hoc IT support without a contract?
Yes. We provide ad-hoc support when needed, but managed services deliver better long-term stability and cost control.
Getting Started
33. Do you offer a free IT assessment?
Yes. We offer a no-obligation IT assessment to review your environment, identify risks, and recommend improvements.
34. How do we get started with your IT services?
Contact us to book an assessment. We evaluate your setup, confirm priorities, and propose a support plan aligned to your goals.
35. Why choose Legis IT Solutions?
We focus on proactive IT management, strong cybersecurity, Microsoft expertise, and fast support to keep your business secure and online.
get your free IT assessment today
Cybersecurity
18. How do you protect businesses from cyber attacks?
We use layered security: firewall management, endpoint protection, threat monitoring, email security, intrusion prevention, and patch management.
19. Do you offer ransomware protection?
Yes. We combine endpoint protection, threat detection, and secure backups designed to support fast recovery after an attack.
20. What cybersecurity solutions do SMEs need?
Most SMEs need endpoint security, a managed firewall, secure backups, email filtering, multi-factor authentication, and regular patching.
21. Do you provide firewall and endpoint protection?
Yes. We deploy and manage business-grade firewalls and endpoint security to protect your network, laptops, desktops, and servers.
22. Can you perform a cybersecurity audit?
Yes. We assess vulnerabilities, configuration gaps, and security risks, then provide clear actions to improve protection.
23. How can we improve our company’s IT security?
Start with an audit, enable MFA, secure endpoints, improve email security, ensure reliable backups, and monitor your network continuously.
Microsoft & Cloud Services
24. Do you support Microsoft 365 and Azure?
Yes. We manage Microsoft 365 and Azure, including Teams, SharePoint, Exchange Online, Copilot enablement, and licensing support.
25. Can you help with Microsoft 365 licensing?
Yes. We help you choose the right licences, manage subscriptions, and optimise costs so you pay only for what you need.
26. Do you offer cloud backup and disaster recovery?
Yes. We provide secure cloud backups and recovery planning to protect your data from deletion, failure, or cyber incidents.
27. What is disaster recovery planning?
Disaster recovery planning defines how your systems and data are restored after a major disruption, including recovery time targets and testing.
28. Can you migrate our business to the cloud?
Yes. We plan and execute cloud migrations for email, files, servers, and key applications with minimal downtime.
Networking & VOIP
29. Do you install and manage business WiFi and networking?
Yes. We design, install, and manage business WiFi, switching, routing, cabling, network optimisation, and fibre connectivity.
30. Do you provide VOIP phone systems for businesses?
Yes. We deploy and support VOIP systems for offices, call centres, and multi-branch environments to improve reliability and scalability.
Pricing & Contracts
31. Do you offer flexible IT support contracts?
Yes. We offer fully managed IT service agreements and tailored support packages to match your business requirements.
32. Can we get ad-hoc IT support without a contract?
Yes. We provide ad-hoc support when needed, but managed services deliver better long-term stability and cost control.
Getting Started
33. Do you offer a free IT assessment?
Yes. We offer a no-obligation IT assessment to review your environment, identify risks, and recommend improvements.
34. How do we get started with your IT services?
Contact us to book an assessment. We evaluate your setup, confirm priorities, and propose a support plan aligned to your goals.
35. Why choose Legis IT Solutions?
We focus on proactive IT management, strong cybersecurity, Microsoft expertise, and fast support to keep your business secure and online.
